Anna Boyko
Key Account Manager at Sigma Software

The topic of her report: "Good contract vs customer expectations. What will save you if a storm strikes"

Anna has over 12 years of experience in IT. During this time, she held various positions: Project Manager, Support Manager, Delivery and Product Manager.

Anna has been working on several accounts for the last 3 years. One of the current projects is a Swedish startup that provides B2B solutions in the AdTech domain. She and her clients are actively involved in the full project cycle (from sales and contracts to delivery) with companies such as Shazam, Philips, Bloomberg, eBay, TripAdvisor, Hearst.

In her report, Anna will talk how to formulate the right customer expectations and make sure that there are no differences between what is written in the contract and what the clients expect.