Thesis to the speech:
Dev team has to support business, so really high attrition, long term of onboarding process, escalation from the Client every week.
Natalia will share the story about way to happy and efficient team and happy customer & stable high quality product.
What was done before:
Suggested to create a new system for report generation (rejected by Client)
What was changed:
- changed the team concept (new roles were created, changed people on some positions according to the project's specific);
- built some critical processes, created video KT sessions with the runbook, organized separate work with different stakeholders;
- prepared POC with the reporting system
new team is stable, onboarding process - 2 weeks, new system on Prod (including web, mobile versions), no escalations from the Client (nothing within 1 year!).